June 3
Defending the Maintenance Value Proposition
Neil Baron, ATMI
Forefront Meeting Center
Waltham, Mass.
Whenever times are tough, even friendly clients begin to push back
on maintenance fees. "Work with us a little," they say. "Otherwise
we probably won't renew our support contract this year."
And it's all downhill from there.
But not everyone is willing to give up so easily....
(...more)
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November 3 - 4
"The Voice of the Customer"
The Third Annual First Wednesday Conference
The International
Bolton, Mass.
If you'd like to
explore the latest and smartest concepts for building a more
engaged, loyal, and enthusiastic customer base, we've created an
event you'll love: Our annual "Voice of the Customer"
conference (Nov. 3) and post-conference workshops (Nov. 4).
Take a peek at our agenda and speaker lineup...
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Calendar
June 3
"Defending the Maintenance Value Proposition"
Presenter: Neil Baron, Managing Director,
ATMI
When customers push back on pricing, here's how to respond.
September 16
"Channel Models for Support & Services"
The big question: Who owns the customer
relationship?
November 3 - 4
"The Voice of the Customer" Retreat
A day devoted to discussions of leading-edge
concepts in customer satisfaction and post-sale relationships.
December 2
"More Budget, More Resources"
Our annual session devoted to ideas for
building a stronger business case for support.
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Archives
"Services Marketing Under the Radar"
April 1, 2009
Presenter: Tim Ozirsky
Sr. Marketing Manager, Kronos
"More Budget, More Resources"
December 3, 2008
Presenters:
Vicki Ann Frawley
Vice President of Operations, Target Software/Blackbaud
Michelle O'Connell
Client Services Manager, Eagle Investments Systems
"The Voice of the Customer 2008"
October 7, 2008
Speaker bios and presentation abstracts.
"Personalizing the Support
Relationship"
September 10, 2008
Presenter: Roger Melanson
Principal, Unifund
"Here, There Are No Dead-End Jobs"
August 6, 2008
Presenter: Ernie Racine
Senior Manager of Technical Support, The Mathworks
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